Returns, cancellations & refunds.
We want you to receive the product you agreed to order. If something is wrong, please contact us so we can review it.
Before an order is confirmed
Submitting an order form is an enquiry only. No payment is taken through the website at this stage. You may ask us to amend or withdraw your request before accepting the final quote.
Cancellation of a confirmed order
Contact us as soon as possible if you need to cancel. For a custom product, cancellation may not be possible after personalised production has started. We will explain the status of the order and any applicable refund before proceeding, subject to applicable consumer law.
Damaged, incorrect or defective products
If an item arrives damaged, defective or materially different from the confirmed order, contact us promptly with your order details and clear photographs of the product and packaging. We will review the issue and arrange an appropriate resolution, such as replacement or refund, as required by applicable law and the circumstances.
Refund process
Where a refund is approved for a payment made through an online payment method, it will be initiated to the original payment source. The time for the amount to appear in your account depends on the payment provider and bank. We will share the refund status with you.
Contact
Email rohitphose.in@gmail.com or call +91 84599 94272. Nothing in this policy limits any rights you have under applicable consumer protection law.